Welcome to Bauer Shop’s FAQ section! As fellow hockey enthusiasts, we’ve compiled answers to the most common questions about our products, shipping, returns, and more. Can’t find what you’re looking for? Our customer service team is always here to help!

Product Information

What types of hockey equipment do you offer?
We specialize in comprehensive hockey gear including:
  • Goalie equipment (pads, blockers, catchers, masks, chest protectors)
  • Protective gear (chest protectors for all levels)
  • Performance apparel and accessories
  • Hockey bags and specialized goalie bags
  • Bauer brand equipment and accessories
Our products cater to players of all ages and skill levels – from youth beginners to senior pros.
Do you offer equipment for different age groups?
Absolutely! We carry equipment specifically designed for:
  • Youth players
  • Junior players
  • Intermediate players
  • Senior/professional players
Each category is tailored to the specific needs and sizes of players at different stages of their hockey journey.
Why should I choose Bauer equipment?
Bauer is a trusted leader in hockey equipment, known for:
  • Professional-grade quality and durability
  • Innovative designs that enhance performance
  • Equipment tested and used by players worldwide
  • Perfect balance of protection and mobility
As hockey players ourselves, we personally use and stand behind every Bauer product we sell.

Shipping & Delivery

What are your shipping options and timeframes?
We offer two main shipping methods:
  • Standard Shipping ($12.95) – via DHL or FedEx
    Delivery: 10-15 business days after shipping
    Ideal for when you need gear quickly but want to keep costs reasonable
  • Free Shipping – via EMS (orders over $50)
    Delivery: 15-25 business days after shipping
    Perfect for planned equipment upgrades or seasonal stocking
All orders require 1-2 business days for processing and careful preparation by our equipment specialists.
Which regions do you ship to?
We ship worldwide to most major hockey markets:
  • North America
  • Europe
  • Australia
  • South America (excluding select remote areas)
Currently, we do not ship to Asia and select remote locations due to delivery reliability concerns.
How do you ensure my equipment arrives in perfect condition?
Our hockey equipment specialists take extra care with every order:
  • Careful inspection of all items before packing
  • Special attention to goalie equipment and protective gear
  • Professional packaging designed for hockey equipment
  • Game-ready condition guarantee
We understand the importance of equipment arriving undamaged and ready to use.
When will I receive tracking information?
You’ll receive tracking information via email once your order has shipped (after the 1-2 business day processing period). Our carrier partners provide regular updates throughout the delivery process.

Returns & Exchanges

What is your return policy?
We offer a 15-day return window from the delivery date. If you’re not satisfied with your gear, please contact us to initiate a return. For full details on conditions and procedures, please see our complete returns policy.
What if my equipment doesn’t fit properly?
We recommend carefully reviewing size charts before ordering. If you receive equipment that doesn’t fit, you can return it within our 15-day return period. As fellow players, we understand the importance of proper fit for performance and safety.

Payment & Account

What payment methods do you accept?
We accept all major payment methods:
  • Visa
  • MasterCard
  • JCB
  • PayPal
All payments are processed securely through encrypted channels.
Do I need to create an account to order?
While you can checkout as a guest, creating an account allows you to:
  • Track your order history
  • Save your shipping preferences
  • Receive exclusive offers for hockey players
  • Faster checkout on future orders

Customer Service

How can I contact customer service?
Our customer service team—staffed by fellow hockey enthusiasts—is here to help!
Email: [email protected]
Response Time: Within 24 hours during business days
Expertise: Real hockey players who understand your equipment needs
What if I have questions about specific equipment?
Our team includes equipment specialists who can provide detailed advice on:
  • Proper sizing and fit
  • Equipment recommendations for your position and level
  • Product comparisons and features
  • Care and maintenance tips
Don’t hesitate to ask – we love talking hockey gear!

Ready to Gear Up? Join thousands of satisfied players worldwide who trust Bauer Shop for their hockey equipment needs. From goalie pads to performance apparel, we’re committed to getting your gear to you efficiently and reliably.