Privacy Policy

Last Updated: December 2024

At Bauer Shop, we understand that protecting your privacy is as important as protecting the net. Just like our premium hockey equipment is built with precision and care, we’ve crafted this Privacy Policy to be transparent about how we handle your personal information. We’re hockey enthusiasts serving hockey enthusiasts, and we value the trust you place in us.

1. Information We Collect

We collect information that helps us provide you with the best hockey shopping experience:

Personal Information

• Order Information: Name, shipping address, email address, phone number
• Payment Details: Credit/debit card information (processed securely through our payment gateways), PayPal account information
• Account Information: Username, password, order history, preferences

Technical Information

• Device Data: IP address, browser type, operating system
• Usage Data: Pages visited, time spent on site, products viewed
• Location Data: General geographic location for currency conversion and shipping calculations

2. How We Use Your Information

We use your information to enhance your hockey shopping experience:

• Order Processing: To process and ship your hockey equipment orders worldwide
• Payment Processing: To securely process payments through our PCI-compliant systems
• Customer Service: To provide support from our team of hockey-knowledgeable staff
• Improving Our Store: To enhance our product offerings and user experience
• Marketing: To send relevant offers and hockey equipment updates (only with your consent)
• Security: To protect against fraud and unauthorized transactions

3. Data Sharing and Disclosure

We handle your data with the same care we’d handle premium hockey gear:

Service Providers

We share information with trusted partners who help us operate our store:

• Payment Processors: Visa, MasterCard, JCB, PayPal for secure payment handling
• Shipping Carriers: EMS and other logistics partners for order delivery
• Analytics Providers: To understand how players interact with our site

Legal Requirements

We may disclose information when required by law or to protect our rights, similar to how we’d follow hockey regulations.

Business Transfers

In the event of a merger or acquisition, customer information may be transferred to the new owners.

4. International Data Transfers

As a global hockey equipment provider serving North America, Europe, Australia, and South America, your data may be processed in different countries. We ensure appropriate safeguards are in place for these transfers, just like we ensure our equipment meets international standards.

5. Data Storage and Security

We protect your data with the same intensity a goalie protects the net:

Storage Duration

We retain your personal information only as long as necessary to fulfill the purposes outlined in this policy, unless a longer retention period is required by law.

Security Measures

• Encryption: 256-bit SSL encryption for all data transmissions
• PCI Compliance: We maintain Payment Card Industry Data Security Standards
• Secure Storage: Your complete payment details are never stored on our servers
• Regular Audits: Continuous security monitoring and testing
• Access Controls: Limited access to personal information within our organization

6. Your Rights and Choices

You have control over your personal information, just like you have control on the ice:

• Access: Request a copy of your personal data
• Correction: Update or correct inaccurate information
• Deletion: Request deletion of your personal data
• Opt-out: Unsubscribe from marketing communications at any time
• Data Portability: Request your data in a readable format
• Restriction: Limit how we use your information

To exercise these rights, contact us at [email protected]. We’ll respond within 24 hours during business days.

7. Cookies and Tracking Technologies

We use cookies and similar technologies to enhance your shopping experience:

Types of Cookies We Use

• Essential Cookies: Required for basic site functionality and secure checkout
• Performance Cookies: Help us understand how players use our site
• Functionality Cookies: Remember your preferences and settings
• Marketing Cookies: Show relevant hockey equipment offers (with consent)

Cookie Management

You can control cookie settings through your browser. However, disabling essential cookies may affect your ability to make purchases.

8. Children’s Privacy

While we sell youth hockey equipment, our website is not directed at children under 16. We do not knowingly collect personal information from children without parental consent.

9. Changes to This Policy

We may update this policy as our store evolves, just like hockey equipment technology advances. Significant changes will be communicated through our website or email.

10. Contact Us

Thank you for trusting Bauer Shop with your hockey equipment needs and your personal information. We’re committed to protecting both with the same dedication we bring to the game.