Term and Conditions

1. Introduction

Welcome to Bauer Shop, your trusted source for professional hockey equipment. These Terms and Conditions govern your use of our website (newhockeygearstore.com) and your purchases from our online store. By accessing our site and making purchases, you agree to be bound by these terms.

Our team, comprised of real hockey players who understand your equipment needs, is dedicated to providing you with the highest quality Bauer hockey gear and an exceptional shopping experience.

2. User Obligations and Responsibilities

Account Registration

While not required for browsing, creating an account may be necessary for certain features. You are responsible for:

• Providing accurate and complete registration information
• Maintaining the confidentiality of your account credentials
• All activities that occur under your account
• Promptly updating your information if changes occur

Acceptable Use

You agree not to:

• Use our website for any unlawful purpose
• Attempt to gain unauthorized access to any part of our site
• Interfere with the proper functioning of our website
• Submit false or misleading information
• Use our site to harass, abuse, or harm others

Age Requirements

You must be at least 18 years old to make purchases on our website. By placing an order, you confirm that you meet this age requirement.

3. Products and Services Description

Product Information

We specialize in Bauer brand hockey equipment including:

• Goalie equipment (masks, chest protectors, pads, blockers, catchers)
• Performance apparel and accessories
• Hockey bags and gear storage solutions
• Protective equipment for various skill levels (Youth, Junior, Intermediate, Senior)

Product Availability

All products are subject to availability. We reserve the right to limit quantities and discontinue products at any time. If a product becomes unavailable after you place an order, we will notify you promptly.

Product Images and Descriptions

We make every effort to display product colors and images as accurately as possible. However, we cannot guarantee that your device’s display will accurately reflect product colors. Product descriptions are provided for informational purposes, but we do not warrant that they are error-free.

4. Orders and Payment Terms

Order Process

Placing an order involves the following steps:

• Select products and add to cart
• Review cart contents and proceed to checkout
• Provide shipping and billing information
• Select shipping method
• Review order and accept these Terms and Conditions
• Submit payment
• Receive order confirmation

Order Acceptance

Your order represents an offer to purchase our products. We reserve the right to accept or decline your order for any reason, including:

• Product unavailability
• Errors in product or pricing information
• Suspected fraudulent activity
• Inability to ship to your location

Payment Methods

We accept the following payment methods:

• Visa
• MasterCard
• JCB
• PayPal

All payments are processed securely. We do not store your complete payment card information on our servers.

Pricing and Taxes

All prices are listed in US dollars. We reserve the right to adjust prices at any time, but price changes will not affect orders that have been confirmed. You are responsible for any customs duties, taxes, or other fees imposed by your country’s import regulations.

5. Shipping and Delivery

Order Processing

We process all orders within 1-2 business days after payment confirmation. During peak seasons or promotional periods, processing may take slightly longer.

Shipping Methods and Timeframes

We offer the following shipping options:

• Standard Shipping: Via DHL or FedEx – $12.95 – 10-15 business days after shipment
• Free Shipping: Via EMS – FREE on orders over $50 – 15-25 business days after shipment

Shipping Regions

We ship globally with the exception of some Asian countries and remote areas. If you’re unsure whether we ship to your location, please contact our customer service team before placing your order.

Order Tracking

Once your order ships, you’ll receive a tracking number via email so you can monitor your package’s journey.

Delivery Responsibilities

Once the shipping carrier has taken possession of your order, risk of loss or damage passes to you. You are responsible for:

• Providing accurate and complete shipping address
• Being available to receive deliveries or making alternative arrangements
• Inspecting packages upon delivery and noting any visible damage with the carrier

6. Returns and Exchanges

Return & Exchange Timeframe

We accept returns and exchanges within 15 days from the date you receive your order.

Return Conditions

To be eligible for a return or exchange, items must meet the following conditions:

• Items must be unused and in original condition
• Original tags must be attached
• Items must be in original packaging
• Proof of purchase required

Non-Returnable Items

For health and safety reasons, the following items cannot be returned or exchanged:

• Goalie Masks Senior (due to hygiene and safety considerations)
• Any used or damaged protective equipment
• Personalized or custom-ordered items

Return Process

To initiate a return or exchange:

1. Submit Return Request via email to [email protected]
2. Wait for Authorization (within 24 hours during business days)
3. Receive Return Instructions with authorization code
4. Ship Your Return (return shipping costs are customer’s responsibility)
5. Processing (3-5 business days after we receive your return)

Refund Timeline & Methods

Refunds will be processed to your original payment method after we receive and inspect your return:

• Credit/Debit Cards (Visa, MasterCard, JCB): 5-10 business days
• PayPal: 3-5 business days

7. Intellectual Property

All content on this website, including but not limited to text, graphics, logos, images, and software, is the property of Bauer Shop or our licensors and is protected by international copyright and trademark laws.

You may not:

• Reproduce, distribute, or modify any content without our express written permission
• Use our trademarks or logos without authorization
• Use any automated systems to extract data from our website

The Bauer brand and associated trademarks are used under license. All rights reserved.

8. Limitation of Liability

To the fullest extent permitted by law, Bauer Shop shall not be liable for any indirect, incidental, special, consequential, or punitive damages resulting from:

• Your use or inability to use our website or services
• Any products purchased through our website
• Unauthorized access to or alteration of your transmissions or data
• Statements or conduct of any third party on our website

Our total liability for any claim related to your use of our website or products shall not exceed the amount you paid for the products giving rise to the claim.

9. Privacy and Data Protection

We respect your privacy and are committed to protecting your personal information. Our Privacy Policy, which is incorporated into these Terms and Conditions, explains how we collect, use, and safeguard your data.

By using our website, you consent to the collection and use of information as described in our Privacy Policy.

10. Governing Law and Dispute Resolution

These Terms and Conditions shall be governed by and construed in accordance with the laws of the State of Oklahoma, United States, without regard to its conflict of law provisions.

Any disputes arising from these terms or your use of our website shall be resolved through good-faith negotiations. If such negotiations fail, disputes shall be resolved in the state or federal courts located in Norman, Oklahoma.

11. Changes to Terms and Conditions

We reserve the right to modify these Terms and Conditions at any time. Changes will be effective immediately upon posting to our website. Your continued use of our website after changes are posted constitutes your acceptance of the modified terms.

We encourage you to review these Terms and Conditions periodically for updates.

12. Contact Information

Thank you for choosing Bauer Shop for your hockey equipment needs. We’re committed to ensuring you’re completely satisfied with your Bauer hockey equipment. Just like we’re dedicated to protecting the net, we’re dedicated to protecting your shopping experience.